Effective Date: 09-09-2025

Website: www.ebasket99.com

1. Introduction

Welcome to ebasket99.com, an eCommerce platform that connects local shop owners with customers. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this platform.

2. Nature of Our Services

ebasket99.com acts as a digital marketplace.

We do not own, produce, or sell products listed on the platform.

All products are listed, managed, and sold by independent local shop owners.

We only facilitate communication, ordering, and payment between customers and shops.

3. Types of Orders

We provide two order options:

Local Shop Visit / In-Store Pickup – Customers can place an order online and visit the shop to collect products.

Online Delivery – Some shops offer direct delivery of products to the customer’s address.

4. User Responsibilities

By using our platform, you agree:

To provide accurate, complete, and current information during registration and checkout.

To not misuse the platform for any illegal or unauthorized activity.

To comply with all applicable local laws and regulations.

To review each shop’s product details, shipping, and return policies before purchasing.

5. Shop Responsibilities

All listed shops are solely responsible for:

Product quality, pricing, and stock availability

Order processing, packaging, and delivery

Accepting or rejecting returns, refunds, or cancellations

Compliance with local tax, legal, and business regulations

6. Payments

Payments are collected through the platform and transferred to the respective shops as per our internal settlement process.

Prices shown on the website are set by the shops.

We are not responsible for any pricing errors or payment disputes between shops and customers.

7. Cancellations, Returns & Refunds

Each shop has its own cancellation, return, and refund policies.

Requests must be raised directly with the shop through the platform.

ebasket99.com is not liable for accepting or rejecting such requests.

Refer to our Refund & Cancellation Policy for more details.

8. Platform Limitations & Liability

We do not guarantee product quality, delivery timelines, or warranty.

We are not liable for delays, damages, defects, or losses caused by shop owners or delivery partners.

We are not responsible for disputes between customers and shops.

Our total liability for any claim shall not exceed the amount paid by the customer for the disputed order.

9. Intellectual Property

All content, logos, design, and trademarks on the platform belong to  ebasket99.com or its licensors.

Users and shops cannot copy, reproduce, or use our brand content without prior written permission.

10. Account Termination

We may suspend or terminate any user or shop account for policy violations, fraud, or misuse of the platform.

Users may delete their account by contacting our support team.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Madurai, Tamil Nadu.

12. Contact Us

For any questions or complaints, please contact:

Email: support@ebasket99.com

Phone: 7395956587

Address: P.M.Tower, First Floor, Kalavasal, Madurai.